Effective Date: 10/31/2026

Paw's Pet Palace ("we," "our," or "us") values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website or use our services.

1. Contact Information

Paw's Pet Palace
601-D South Main Street
Goodlettsville, TN 37072

Phone: (615) 766-8024
Email: [email protected]

2. Information We Collect

We may collect information you voluntarily provide, including:

Name

Phone number

Email address

Pet information

Appointment details

Messages you send through our website or forms

We may also automatically collect certain technical information such as:

IP address

Browser type

Device information

Website usage data

Cookies and similar technologies

3. How We Use Your Information

We use your information to:

Schedule and manage appointments

Communicate with you regarding your pet's appointment

Respond to inquiries

Improve our website and customer experience

Send appointment reminders and service-related notifications

Comply with legal obligations

4. Text Messages & Email Communications

By providing your phone number or email address, you consent to receive communications related to your appointments and services.

If you opt in to receive promotional text messages, message and data rates may apply. Message frequency may vary.

You may opt out of promotional text messages at any time by replying STOP. You may also unsubscribe from marketing emails by clicking the unsubscribe link or contacting us directly.

5. Information Sharing

We do not sell or rent your personal information.

We may share your information with trusted service providers who assist us in operating our business, processing appointments, communicating with customers, or maintaining our website. These providers are required to protect your information.

We may also disclose information when required by law.

6. Cookies

Our website may use cookies and similar technologies to improve your browsing experience, analyze website traffic, and enhance website functionality.

You may disable cookies through your browser settings, although some website features may not function properly.

7. Data Security

We use commercially reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of internet transmission or electronic storage is completely secure.

8. Third-Party Services

Our website may contain links to third-party websites or use third-party tools such as scheduling software, payment processors, maps, analytics providers, or social media platforms. We are not responsible for the privacy practices of these third parties.

9. Children's Privacy

Our website is not intended for children under 13 years of age, and we do not knowingly collect personal information from children.

10. Your Rights

Depending on your location, you may have the right to:

Request access to your personal information

Request corrections to your information

Request deletion of your information where permitted by law

Opt out of marketing communications

To make a request, please contact us using the information below.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised Effective Date.

12. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

Paw's Pet Palace
601-D South Main Street
Goodlettsville, TN 37072

Phone: (615) 766-8024
Email: [email protected]